For aesthetic clinics

Every patient answered. Every consultation booked.

An AI clinic team that answers every message and call, books consultations with a deposit and medical history, runs aftercare and recall, and markets your clinic within the rules.

Sign upNo setup fee · from £749 a month · phone included
L
Lumen AestheticsInstagram · 22:04
Hi, I'd like to talk to someone about my forehead lines. Do you do consultations?
We do. A consultation with Dr Patel takes 30 minutes and the fee comes off any treatment. Thursday 2:15 or 4:30?
4:30 please
Booked. A £25 deposit secures it, and here's a short medical history form to fill in before you come: open form
Deposit paid · medical history done · 22:11
Instagram, 10pm. Consultation booked, deposit and medical history done in 7 minutes.

Built around the rules.

Prescription-only medicines can't be advertised to the public, and the ASA is paying attention. Your Marketing Manager checks every post, email and ad before you see it. It promotes consultations, skin health and your clinic's brand, never a named prescription treatment, and never a price against one.

A clinic team, with the clinical parts built in.

Clinic Manager · included

Every enquiry answered and booked, day and night.

Instagram, Facebook, WhatsApp, website chat, email and phone, answered in your clinic's voice. It answers questions from your own treatment information, books consultations, takes deposits and sends the medical history form.

  • Never gives medical advice; clinical questions go to your practitioner
  • A deposit on every consultation, so no-shows stop costing you
  • Your patients, history and treatments moved across for you
L
Lumen AestheticsAnswered by Beaut-AI · 00:58
CallerCan I book in for a skin consultation this week?Beaut-AIOf course. Friday at 11 or Saturday at 10 with Dr Patel. Which suits?CallerSaturday, please.Beaut-AIBooked. I've texted your confirmation and the medical history form.
The phone is included in every clinic plan.

Clinical layer · included in every plan

Intake, consent, aftercare and recall, run for you.

The parts only a clinic needs, never behind an upgrade. Patients fill in medical history and consent before they arrive, get aftercare check-ins after, and are recalled when their review is due.

  • Medical history and digital consent captured before the appointment
  • Aftercare check-ins and notes saved to the patient record
  • Recall and rebooking at the right interval
  • A patient portal to reschedule, cancel and see aftercare notes
L
Lumen AestheticsWhatsApp · Day 2 aftercare
Hi Sarah, checking in two days after your treatment. Any redness or swelling should be settling now. How are you feeling?
All good, just a little tender
That's normal at this stage. Your aftercare notes are in your portal. Your review appointment is due in 2 weeks: Tuesday 3pm?
Perfect
Review booked · notes saved to patient record
Aftercare, recall and rebooking, run for you.

Marketing Manager · Clinic Complete

Marketing that fills your consultation diary.

It turns your practitioners' results into posts, keeps your Google profile active and sends your newsletter, all written to stay within ASA and MHRA rules. Nothing goes out without your approval.

  • Consultation-led posts and emails, never a named prescription treatment
  • Review requests and referral rewards
  • Patient Acquisition add-on: paid ads that promote the consultation
M
Marketing ManagerWhatsApp · 09:30
Draft post from Tuesday's results is ready. I've written it around booking a skin consultation, with no treatment named and no price, so it stays within ASA rules for prescription-only medicines. Approve?
Approve
Checked against ASA and MHRA rules · scheduled
Every post checked before you see it.

Clinic pricing. No setup fee.

The phone and the clinical layer are in every plan. No per-minute charges, credits or extra charges for busy months.

1–3 practitioners

Clinic Core

Clinic Manager, IT Manager and the clinical layer.

£749 / month on the 12-month plan £859 / month on the monthly plan

Start with Clinic Core
  • Every message and call answered, 24/7
  • Consultations booked with deposits
  • Medical history, consent and aftercare
  • Patient records, recall and rebooking
  • Patient portal, and ask what’s on today, any time

Clinic Complete

Recommended

Clinic Core plus the Marketing Manager.

£1,048 / month on the 12-month plan £1,204 / month on the monthly plan

Start with Clinic Complete
  • Everything in Clinic Core
  • Posts from your results, checked against ASA and MHRA rules
  • Google profile, newsletters and reviews
  • Referral rewards

Whole Clinic

Clinic Complete plus Finance, HR and Checkout Plus.

£1,149 / month on the 12-month plan £1,319 / month on the monthly plan

Saves £86 a monthSaves £102 a month

Get the whole clinic team
  • Everything in Clinic Complete
  • Takings, commission and Xero sync
  • Rotas, holidays and training records
  • Treatment packages, courses and vouchers

12-month plan, paid monthly.Monthly: about 15% more, 3-month minimum, then 30 days' notice. Prices per month, excluding VAT. Patient Acquisition priced on your setup chat. Signature Launch for clinics: £2,495, optional. Full pricing

4+

Clinic Core

Clinic Manager, IT Manager and the clinical layer.

£1,149 / month on the 12-month plan £1,319 / month on the monthly plan

Start with Clinic Core
  • Every message and call answered, 24/7
  • Consultations booked with deposits
  • Medical history, consent and aftercare
  • Patient records, recall and rebooking
  • Patient portal, and ask what’s on today, any time

Clinic Complete

Recommended

Clinic Core plus the Marketing Manager.

£1,599 / month on the 12-month plan £1,839 / month on the monthly plan

Start with Clinic Complete
  • Everything in Clinic Core
  • Posts from your results, checked against ASA and MHRA rules
  • Google profile, newsletters and reviews
  • Referral rewards

Whole Clinic

Clinic Complete plus Finance, HR and Checkout Plus.

£1,799 / month on the 12-month plan £2,069 / month on the monthly plan

Saves £107 a monthSaves £127 a month

Get the whole clinic team
  • Everything in Clinic Complete
  • Takings, commission and Xero sync
  • Rotas, holidays and training records
  • Treatment packages, courses and vouchers

12-month plan, paid monthly.Monthly: about 15% more, 3-month minimum, then 30 days' notice. Prices per month, excluding VAT. Patient Acquisition priced on your setup chat. Signature Launch for clinics: £2,495, optional. Full pricing

Clinic questions

Will the marketing keep us within ASA and MHRA rules?

Every post, email and ad is checked before you see it. It promotes consultations and your clinic, never a named prescription-only medicine and never a price against one. You approve everything before it goes out.

Does it give medical advice?

No. It answers questions from your own treatment information and books consultations. Anything clinical goes to your practitioner with the full conversation.

How is patient data handled?

Medical history and consent are special category data under UK GDPR. They are stored in your clinic's own system, access is limited, and you stay the data controller.

Is the phone included?

Yes. Every clinic plan answers your calls, day and night, with no per-minute charges.

Can we keep our own website?

Yes. We add your booking page and chat to the site you already have, or build you one from ours. The price is the same.

What if we want to stop?

On the 12-month plan you're with us for the year. On monthly there's a 3-month minimum, then 30 days' notice. We hand back your patient records with a full export.

Get your evenings back.

Pop your details in and we'll message you within one working day to book your setup chat. No payment today, and no setup fee.